Behind the Hype: Customer onboarding post COVID-19
With Covid-19 accelerating the need to digitally transform, banks must harness their resources and steer their operations towards a new operating model and customer onboarding. A model that need to delivers a highly relevant customer experience, and ensure banks are ensuring the right customers and full identification is carried out with the help of the right technology.
- In this session we will aim to answer the following questions:
- What does the 'new-normal' look like?
- How can banks ensure they are onboarding the right customer?
- How can banks ensure full identification is carried out?
- Why APIs help to verify identity?
- How developers play an important part on the customer journey
Ramy Elkhoulany , Principal Product Manager, Finastra
Twan Burghouts, Senior Presales and Integration Lead, Uniken
Ryan Clifford, Developer Relations Lead, Finastra